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How do you make sure that the chocolate sent is always fresh?
Products are shipped from France under contemnors and the implanted wrapping guarantee the freshness of our chocolates. Moreover, we don't ship on weekends because we don't want the products to stay in a transporter warehouse.

How do you make sure that products arrive always on time especially during special holidays (e.g. Valentine's Day)?
Shipments are most of time under FedEx 2 days and we forecast all shipments for D-Day arrival.

Can you ship during warm / cold weather?
Yes, we do. Regarding the warm weather, we use a special material that keeps the chocolate protected during the shipping and fresh at the same time. During cold weather, we do not have a problem to keep the chocolate at a stable temperature. However, it can happen that the shipment has been delayed due to unexpected weather disturbances (e.g. snow storm) and that affects regular deliveries.

Can I place an order to be shipped outside the U.S?
It is not possible to ship out of the U.S. through this on-line boutique. However, go to http://www.valrhona.com/ to find out about how to get Valrhona products according to your location.

Do you offer same-day shipping?
As our warehouse is in NJ, we can not do same-day delivery.

What shipping carrier do you use?
We use FedEx.

How can I track my shipment?
Once you have placed your order, you will receive a FedEx tracking number to track your shipment. It will give you information about the number of boxes shipped, the date of arrival and the current state of your shipment as well as its location. At the same time, you will receive the order confirmation and the shipping confirmation.

**We ship with only the most reliable carriers. Once the package has left our warehouse, Valrhona cannot be held accountable for lost, stolen or mis-delivered packages. Valrhona is happy to assist with relevant information such as ship dates and tracking, but is not responsible for packages once they have left the warehouse. We want you to have the best possible experience with our company, so please contact us at info-us@valrhona.com so we can help.



FedEx Overnight and 2-Day
Packages are normally delivered Tuesday through Friday (excluding holidays).

FedEx Ground to Business Addresses
Packages are normally delivered Tuesday through Friday (excluding holidays).

FedEx Ground to Residential Addresses
The FedEx Ground Residential delivery schedule depen
ds on the delivery address. To many, but not all residential addresses, FedEx Ground delivers Tuesday through Friday (holidays excluded).



Due to the delicate nature of our products, we recommend the Overnight shipment for all the states West to Wisconsin, Illinois, Tennessee and Georgia. Valrhona will not be held responsible for the degradation of the products if this option is not selected.